Under Trump administration, corporations paid $65 billion less in taxes in 2025 than 2024
American taxpayers forced to deal with twice as long wait times when calling the IRS to get help
Warren: “While the Trump administration is making it harder for regular folks to get help from the IRS, the rich are having a field day”
Washington, D.C. — At a hearing of the Senate Finance Committee, U.S. Senator Elizabeth Warren (D-Mass.) blasted the Internal Revenue Service’s (IRS) performance under CEO Frank Bisignano’s leadership, questioning whether the Trump administration is focused on serving the American public or just delivering for the rich. Bisignano is currently responsible for leading both Trump’s IRS and the Social Security Administration.
Despite Bisignano's claims that as IRS CEO, he is delivering a "really good outcome for the American public,” data show that the IRS was extremely understaffed during the peak of tax season thanks to DOGE dismissing thousands of customer service employees last year and the Trump administration’s failure to hire them back after attempting to backtrack. Senator Warren noted that under Bisignano, American taxpayers are facing increased barriers to getting help this filing season, with those who attempt to call into the IRS experiencing double the wait time before reaching an IRS representative.
“While the Trump administration is making it harder for regular folks to get help from the IRS, the rich are having a field day,” said Senator Warren.
Senator Warren criticized the tax cuts enacted by the One Big Beautiful Bill Act, which handed out billions of dollars to giant companies like Meta and Amazon and reduced the amount of federal taxes that corporations paid last year by $65 billion compared to 2024. That $65 billion would have been enough to extend the Obamacare tax credits three times over.
Senator Warren pressed Bisignano on whether he supports cutting health care for families so that giant corporations could receive tax cuts under the One Big Beautiful Bill Act. Bisignano responded, “It is a really good outcome for the American public here.”
Senator Warren concluded the hearing with a sharp rebuke of Bisignano's statement: “I think we’ve just seen the values of the Trump administration, loud and clear.”
Transcript: Hearings to examine the IRS 2026 filing season and IRS operations.
Senate Finance Committee
April 15, 2026
Senator Elizabeth Warren: Thank you, Mr. Chairman. So, Mr. Bisignano, you've claimed that as CEO of the IRS, you are “getting a really good outcome for the American public.” And I just have some questions about what that really means.
Last year, DOGE pushed out about 4,400 IRS employees whose specific job was to take calls and answer questions for millions of taxpayers. And then after you pushed them out, you discovered you actually needed those people to do that work. So, you tried to hire a lot of them back, but you did such a bad job at that that you were still short of your own hiring targets by about a thousand people as you got to tax filing season. And now, taxpayers who call in are waiting, literally, twice as long on hold, to get help.
So, Mr. Bisignano, which part is the “really good outcome” for the American people? Is it pushing out thousands of employees who are needed to help answer taxpayers' questions? Or is it unsuccessfully scrambling to rehire those workers? Or is it forcing millions of taxpayers to spend literally twice as much time waiting on the phone to get help? Where is the really good outcome?
Mr. Frank Bisignano: The really good outcome is the fact that we executed against the One Big Beautiful Bill. We have 54 million Americans who filed a form 1A. We have 80 million Americans who received refunds.
Senator Warren: I’m sorry. Mr. Bisignano, could I ask you just to answer my question? I gave you three facts that are verified. I take it you don't dispute any of those. I want to understand—
Mr. Bisignano: Well, here's the actual facts, ma'am.
Senator Warren: I want to understand how any of those are really good outcomes for the American people.
Mr. Bisignano: Here are the really good outcomes. We committed to single-digit wait times on the phones.
Senator Warren: I’m sorry, the data from your own inspector general—
Mr. Bisignano: Well, actually, what the data from the Inspector General report, the data from the inspector general says—
Senator Warren: Mr. Bisignano, can you let me ask my question?
Mr. Bisignano: Take the developed level of access. Increased 45%.
Senator Warren: Mr. Bisignano, that same report, I have now seen it, says wait times on the phone doubled for people asking questions.
Mr. Bisignano: I mean, IVR usage and chatbots all exceeded—
Senator Warren: So, the question I’m asking you is, where are those really good outcomes that you bragged about? And I take it they’re not there. Because let’s understand: while the Trump administration is making it harder for regular folks to get help from the IRS, the rich are having a field day.
Mr. Bisignano: How about 90, over 90% of people—
Senator Warren: Thanks to Donald Trump, corporations paid $65 billion less in taxes last year compared with 2024. Meta alone saved $3 billion. Amazon saved over $4 billion. And just for context, that $65 billion would have been enough money to extend the Obamacare tax credits three times over and still had money left over, saving health care for millions of Americans.
So, Mr. Bisignano, I just want to understand how slashing health care for families so that Meta gets a $3 billion tax cut is a really good outcome for the American public?
Mr. Bisignano: Well, a really good outcome for the American public is getting their checks, their direct deposits, within 21 days. What you're talking about isn't part of what the IRS is working on.
Senator Warren: So you think it is a good outcome that Meta gets to save $3 billion? Amazon gets $4 billion. And to pay for it, millions of Americans lose their health care? That's your view as the CEO of the IRS.
Mr. Bisignano: I don't see the two of them correlated, ma’am.
Senator Warren: They're correlated in terms of those tax cuts were paid for by pushing people off their health care. Did you not follow that?
Mr. Bisignano: Those tax cuts, 30 million seniors, your seniors—
Senator Warren: I’m talking about $3 billion for Meta paid for by people being pushed off their health care. And you're the one who said, “really good outcome.”
Mr. Bisignano: It is a really good outcome for the American public here. The tax, what was enacted in the Working Family Tax Act—
Senator Warren: That’s a terrific outcome for the American people? I think we’ve just seen the values of the Trump administration, loud and clear.
Chair Mike Crapo: Well, we still argue over whether the refusal to increase taxes is a tax cut.
Senator Warren: What we don’t argue over is whether Meta is paying $3 billion less under the One Big Beautiful Bill than they paid the year before under taxes. They got $3 billion, they got to keep it. It was paid for by millions of people who got pushed off their health care. Those are just the numbers.
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